At Hey Beautiful Hair Company, we aim to provide high-quality hair care products and ensure customer satisfaction. In line with applicable South African consumer protection principles, we offer returns and refunds under the conditions outlined below.

Returns Eligibility

We accept returns on hair products only if they are:

• Unused, unopened, and in their original packaging
• Returned within a reasonable time period after purchase (typically within 7–14 days)
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded:

• Opened or used hair care products (including shampoos, conditioners, treatments, and styling products)
• Products not in their original condition or packaging
• Items damaged due to misuse or improper handling after purchase

Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will assess the issue and arrange a replacement or refund where applicable.

Refunds

Approved refunds will be processed via the original payment method once the returned item has been inspected and confirmed to meet return requirements.

Contact Us

For any refund or return queries, please contact: heybeautifulza@gmail.com