At Hey Beautiful Hair Company, we want you to shop with confidence. This policy applies to haircare products, brushes, combs and electrical styling tools purchased from us. It does not limit any rights provided by South African consumer law.
Change-of-Mind Returns
Change-of-mind returns must be requested within 7 days of purchase or delivery. To qualify, the item must be unused, undamaged and in its original, resalable packaging with all seals, labels, accessories and proof of purchase intact.
For online change-of-mind returns, the customer is responsible for the direct cost of returning the goods. Please contact us before sending an item back so that we can provide return instructions.
Haircare Products
Shampoos, conditioners, treatments, styling products and other personal-care products may be returned only if they are unopened, unused and have all original seals and packaging intact. Opened or used products cannot be returned for change-of-mind reasons because of hygiene, safety and product-integrity requirements.
Brushes and Combs
Brushes and combs may be returned only if they are unused and in unopened original packaging. Once opened or used, they cannot be returned for change-of-mind reasons because they are personal-use hygiene items. This does not apply where an item is defective, damaged or incorrectly supplied.
Parlux Dryers and Electrical Tools
For a change-of-mind return, electrical tools must be unused, undamaged and complete with their original packaging, accessories, manuals and proof of purchase. Reasonable inspection is permitted, but products showing signs of use may not qualify for a change-of-mind return.
Faulty electrical products will be handled in accordance with the applicable manufacturer’s warranty and South African consumer law. Warranty exclusions may apply where damage was caused by misuse, accidental damage, unauthorised repairs, incorrect voltage or failure to follow the manufacturer’s instructions.
Faulty, Damaged or Incorrect Products
If an item arrives damaged, is incorrectly supplied or appears defective, please contact us as soon as reasonably possible with your order number, proof of purchase and photographs where appropriate. Where a qualifying fault is confirmed, the customer may choose the remedy available under applicable law, which may include repair, replacement or refund. Hey Beautiful will cover reasonable return costs for verified faulty, damaged or incorrect goods.
Items That Do Not Qualify for Change-of-Mind Returns
- Opened or used haircare and personal-care products
- Used brushes or combs, or items removed from sealed hygiene packaging
- Products that are incomplete, damaged, altered or not in resalable condition
- Items damaged through misuse, improper storage or failure to follow product instructions
Course Kits and Training Materials
Academy course kits and training materials are governed by the separate course cancellation policy. Once a kit or training material has been ordered or issued to a student, it is not refundable except where required by law or where the item supplied is defective.
Refunds
Approved refunds will be processed to the original payment method after the returned goods have been received and inspected. Where a statutory online cooling-off right applies, the refund will be processed within 30 days of valid cancellation. Any delivery or return costs will be handled in accordance with applicable law.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched. If an order has already been dispatched, the applicable returns process will apply. If we cannot supply an ordered item, we will notify the customer and refund the amount paid.
Contact Us
To request a return or ask a question, please email heybeautifulza@gmail.com and include your order number and reason for the return.